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Effective Date: 05 jun 2025
At Velvyn Hair, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Eligibility for Returns
You may request a return if:
- The item is unused, unopened, and in its original packaging
- The return is initiated within 14 days of delivery
- The item is not on sale, not a gift card, and not a personal-use item that has been opened (e.g., hair products or styling tools)
Non-Returnable Items
- Opened or used hair care or beauty products (for hygiene reasons)
- Final sale or discounted items
- Gift cards
Return Process
- Contact Us at [Insert your customer support email] with your order number and reason for return.
- We will send you return instructions and the appropriate return address.
- You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 5–10 business days
- Shipping charges are non-refundable
Exchanges
We only replace items if they are defective or damaged. Please email us at contact@velvynhair.store for help with an exchange.
Need Help?
📧 Email: contact@velvynhair.store.
📞 Phone: +1(703)202-9552
We’re here to assist you with any concerns or questions regarding your order.